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  Anonymous User
  Tuesday, 12 September 2023
  2 Replies
  3.2K Visits
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I am using Kutools for Excel and MS Office 2019 on Window 11 on my pc. When I copied the multiple ranges and paste, then it stucked and did not work. As I contacted Microsoft Support. The Microsoft technician uninstalled the MS office and reinstalled it. But the problem persists same. Then I contacted extendoffice.com by email. They suggested me to uninstall the old version of software (Kutools for Excel) & download and install the new one and then enable compatible mode, clear cache and repair it in the setting center. I done the same, but again the same problem persists. I have re-install the window 11 on my pc, then I have installed the kutool for excel from the following link sent by Extendoffice and addintools.com:
https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/KutoolsforExcelSetup.exe
But still I facing the same problem


I am sending the sample sheet and video file link. Please download the attachment and click on the following link to see the video.
https://drive.google.com/file/d/19sOZx-TU7DH3ZX8t90KBt0L1tju5Hiey/view?usp=sharing
7 months ago
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#8422
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Thanks Amanda,
I have read the email sent by Extend office Supporter, I have re-installed the same software, but still problem persists.
7 months ago
·
#8421
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Hi there,

I apologize for the ongoing issue you're facing with Kutools for Excel. My colleague has informed me that they have already sent you an email with a solution. If you haven't seen the email yet, please check your inbox, including any spam or junk folders, as it may have been filtered there.

If you still cannot locate the email or if the issue persists, you can try downloading and installing this beta version from the following link:
https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/KutoolsforExcelSetup.exe

Amanda
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