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  Friday, 13 May 2022
  5 Replies
  1.2K Visits
0
Votes
Undo
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests :(

Any ideas / help?
1 month ago
·
#2710
0
Votes
Undo
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests :(

Any ideas / help?



Hello,

Please try to download and install the latest version (16.00) from our website. :)
1 month ago
·
#2716
0
Votes
Undo
Hi,

installed v16.

"Reply all with attachment" works now if the mail is opened in a new window.

But not from list in E-Mail folder.

A step closer, but not solved :)
1 month ago
·
#2718
0
Votes
Undo
Hi there,

Thanks for your update. Could you please advice the information about your operating system (https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_11), and the language you are using on your computer? And what version of Kutools for Outlook (Help > About) are you using?

We are working on the problem on Windows 11, will inform you if we have a solution. :)

Also, please keep me updated if there are anything new.

Thanks in advance.

Amanda
1 month ago
·
#2722
0
Votes
Undo
Edition Windows 11 Pro
Version 21H2
Installiert am ‎27.‎10.‎2021
Betriebssystembuild 22000.613
Leistung Windows Feature Experience Pack 1000.22000.613.0

German

KuTools for Outlook Version 8.10
1 month ago
·
#2723
0
Votes
Undo
Thanks for the information :)
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